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For Your Every Summer RSVP, with Code: SUMMER15
Description
Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to ExtraordinaryIf you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee's highest priority,
If you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee's highest priority, because when it's not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty.In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy and returning customers. Things such as: - Expressing genuine interest- Offering sincere compliments- Sharing unique knowledge- Conveying authentic enthusiasm- Providing pleasant surprises- Delivering service heroics when neededSimply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn't you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in this invaluable guide, you can take the customer service experience you offer from ordinary to extraordinary.Binding Type: Paperback
Publisher: Amacom
Published: 06/11/2013
ISBN: 9780814432808
Pages: 196
Weight: 0.50lbs
Size: 8.90h x 6.00w x 0.70d
Review Citations: Publishers Weekly 04/08/2013
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4.2 ★★★★★
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Product Reviews
★★★★★ 1
Clasp faulty
Color: Dark Black
Clasp doesn’t close
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Reviewed in the United States on February 22, 2026
★★★★★ 5
Pretty Brown
Slightly larger than expected but very good quality and beautiful brown color. Perfect for night out and holds phone, lipstick, glasses easily.
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Reviewed in the United States on December 28, 2025
★★★★★ 5
Spacious
Color: Dark Black
Beautiful replica and very spacious!
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Reviewed in the United States on March 15, 2026
★★★★★ 5
One of the nicest purses I have!
Color: Black
CLassy, expensive look to this chic purse. Magnatzed, open and close feature really makes it special. I bought it in black and am now considering the gold. Highly recommend this quality purse.
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Reviewed in the United States on May 29, 2026
★★★★★ 5
Chic little clutch that makes me feel pulled together
Color: Gold
This woven clutch has become my favorite for dressier outings. I’ve carried it to a dinner party and a night at the orchestra, and both times I got compliments before I even made it to my seat. It holds just enough — phone, lipstick, cards, and keys, without feeling bulky. The woven design looks more expensive than it is, and the clasp feels sturdy and satisfying to click shut.
I especially like that it comes with a chain strap, so I can switch from elegant dinner mode to something more relaxed without juggling everything in my hands. My only small gripe is that I wish it came in more colors because now I want one to match every outfit. It’s that perfect mix of classy and practical, with just a hint of sass.
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Reviewed in the United States on October 8, 2025